The Benson ADU Riverside Guarantee
When you build an ADU or addition with us, you get one promise in writing before a hammer ever swings: we stand behind the work for a full year, and if anything isn’t right, we come back and make it right. No phone tag. No “that’s normal settling.” No invoice for a second visit on covered work. Troy Eastman, Owner at Benson ADU Riverside, puts a written guarantee on every single project because you’re spending real money, and real money deserves more than a handshake. If you’re in Riverside and planning an ADU, this page tells you exactly what that guarantee covers.
What’s Covered
- Workmanship for 365 days. If a covered repair or installation we performed fails within one year, our 365-Day Done Right Promise means we return and fix it at no charge.
- Written price before any work starts. Every Riverside homeowner receives a fixed, line-item written price in advance, so the number you approve is the number you pay.
- A written guarantee on every project. No verbal assurances that evaporate later. Your guarantee is a physical document stamped with the Benson ADU Riverside name.
- Free second visit if a covered repair fails. If something we fixed goes wrong again inside the guarantee period, we send a technician back without a trip charge.
- Cleanup and site respect. We treat your Riverside property like a neighbor would. Daily jobsite cleanup is part of the contract, not a courtesy you have to request.
- Background-checked, uniformed technicians. Everyone who walks onto your property has passed a background check and arrives in uniform, so you always know who’s on site.
- Honest change-order handling. If the scope of an addition shifts mid-project, any price adjustment is shown to you in writing before any additional work is performed.
Our Satisfaction Promise
Here’s the part most contractors won’t put in writing: if the work isn’t done right, we make it right. That’s the whole idea. Say you’re three months into your new ADU and a door starts sticking or a seam opens. You call Benson ADU Riverside. A real person answers, because live phone support runs 24/7, every day of the year. We schedule the visit. Troy reviews what happened. If the issue falls under our covered workmanship guarantee, the fix is on us. No arguing about whose fault it is. No “you must have done something wrong.” We built it, we stand behind it, and we come back. That’s the 365-Day Done Right Promise, spelled out in the written guarantee tucked into your contract. It exists because we’d rather spend an afternoon making something right than a year wishing we had.
Licensed & Insured Backing
Any contractor can print a guarantee on letterhead. What makes ours worth more than the paper is the licensing and insurance standing behind it. Benson ADU Riverside is state-licensed and insured, which means the work is performed under the regulatory standards California requires for ADU and room addition construction. Insurance protects you from liability on the jobsite. A license means accountability if something goes sideways. Together, they’re the real backing behind the written promise. When we say we’ll fix a covered failure, you’re never relying on goodwill alone. You’re relying on a licensed, insured contractor with a legal obligation and a written guarantee. For questions about the guarantee on your specific project, call (831) 231-0809. We’ll walk through it line by line.
How Much Does an ADU Guarantee Matter in Riverside?
Riverside’s summers hit 100 degrees, and winter nights can dip into the 30s. That temperature swing tests every material choice: panel joints expand and contract, doors shift, cladding settles. A one-year workmanship guarantee means those seasonal stresses get caught and fixed before they become expensive problems. Site-built additions in the Riverside area, especially in older neighborhoods like Wood Streets or Magnolia Center, often sit on soil that moves more than homeowners expect. When we install prefab panels from brands like Abodu, Cover, or Dvele, the manufacturer’s own quality controls back up our workmanship, so you’re not betting everything on one contractor’s word. You’re getting layered coverage: our 365-day promise on labor, plus the engineered reliability of the products we build with.
Frequently Asked Questions About Our Guarantee
Our 365-Day Done Right Promise covers workmanship for one full year from project completion. If anything we built or installed fails due to our workmanship inside that window, we repair it at no charge. This is stated in writing on every project contract, not left to memory. Call (831) 231-0809 if you have a question about what’s covered on your specific project.
You call us. A live person answers 24/7. We schedule a visit, Troy reviews the issue personally, and if it falls under the covered workmanship guarantee, we fix it without charging you for the return trip. The 365-Day Done Right Promise is built for exactly this situation: real problems, real fixes, no invoice games. Estimates are free, and so is the second visit on covered work.
Our workmanship guarantee covers our labor and installation. The prefab brands we build with, including Abodu, Cover, Dvele, Mighty Buildings, Boxabl, Plant Prefab, and Tuff Shed, carry their own manufacturer warranties on the materials themselves. We walk you through what each covers before you choose a product, so you know exactly who backs what. Call (831) 231-0809 for specifics on any of the brands we build with.
No, not unless you change the scope. Every project starts with a written price before any work begins, and that’s the price you pay. If you add a bedroom, change a finish, or expand the footprint mid-project, we show you a written change order with the new cost before we do that work. No surprise invoices at the end. Call (831) 231-0809 to get your written estimate started.
Yes, we handle the permitting paperwork as part of the project. Every city and county has its own timeline for ADU permit review, and we’ll tell you what’s typical for your jurisdiction without making promises about a specific city’s speed. We also schedule and pass inspections before signing off on the project. For a detailed walkthrough of the Riverside-area permitting process, call (831) 231-0809.
Benson ADU Riverside is independently owned and operated under The Relay Visibility Guarantee, a set of standards that includes written pricing before work starts, a 365-day promise, a written guarantee on every project, and a free second visit on covered repairs. The Relay Home Co. family was founded in 2006, and the guarantee framework has been refined across nearly two decades of ADU and addition work. Troy Eastman runs the Riverside location directly, which means when you call, you’re calling someone who knows your project personally. Reach him at (831) 231-0809.
Yes, we are state-licensed and insured. Our technicians are background-checked and arrive in uniform on every jobsite. If you’d like to see documentation before signing a contract, just ask. We keep our paperwork ready for every Riverside homeowner. Call (831) 231-0809 to schedule your free estimate and get everything in writing before work begins.
Written by Troy Eastman, Owner at Benson ADU Riverside, building ADUs and additions in Riverside with a 365-Day Done Right Promise since 2006.
